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 Carlys Cottage Store Policies Header

Information for ordering and custom orders: Contact us for custom orders by calling our phone number (814) 729 – 7307. We ask that you please allow up to 16 weeks for custom pieces. It is required that all orders must be paid for in full at the time of purchase, and all sales are final for custom orders. Carly’s Cottage is able to accept all major credit cards, excluding American Express. With additional questions please contact us by phone, or email us at carlyscottage@atlanticbb.net.

Returns/Exchanges: Carly’s Cottage welcomes exchanges and returns within 10 days of purchase, or only after approval. Customer is to be responsible for both insurance and shipping charges associated with the return/exchange. We ask that shipping insurance must be purchased when returning any items.

Due to weather and environmental changes, wood has the tendency to warp, split, or even shrink. Unfortunately, we are unable to control these changes/effects, though we work as hard as possible to avoid it. If these effects do occur, think of it as your piece having more of a distinguished character and aged look.